Terms and Conditions

These Terms and Conditions apply to all orders placed through the website www.pelcare.nl and to all agreements between the customer and SA Brand House B.V.

By placing an order on our website, you agree to these Terms and Conditions.

1. Company Information

This website is operated by:

SA Brand House B.V.
Laan van Kronenburg 14
1183 AS Amstelveen
The Netherlands

Email: info@pelcare.nl
Website: www.pelcare.nl

Chamber of Commerce number: 42063183
VAT number: NL869538457B01

2. Definitions

In these Terms and Conditions:

“Pelcare”, “we”, “us” or “our” refers to SA Brand House B.V.

“Customer”, “you” or “your” refers to the person or business placing an order through our website.

“Product” refers to any product offered for sale on www.pelcare.nl.

“Agreement” refers to the purchase agreement between the customer and SA Brand House B.V.

3. Products and Product Information

We make every effort to display our products, descriptions, ingredients, prices and images as accurately as possible.

However, colours, packaging and product appearance may vary slightly depending on screen settings, production batches or packaging updates.

The information provided on our website is for general informational purposes only and does not replace professional medical advice. If you have a medical condition, allergies, sensitive skin or specific skin concerns, we recommend consulting a qualified healthcare professional before using our products.

4. Orders

When you place an order through our website, you will receive an order confirmation by email.

The agreement between you and SA Brand House B.V. is formed once your order has been accepted and confirmed by us.

We reserve the right to refuse or cancel an order if:

• the product is unavailable;

• there is an error in the price or product information;

• payment is not completed or cannot be verified;

• we suspect fraud, misuse or unauthorised activity;

• delivery to the requested address is not possible.

If we cancel an order after payment has been made, we will refund the amount paid as soon as reasonably possible.

5. Prices and Payment

All prices displayed on our website are in euros and include VAT, unless stated otherwise.

Shipping costs, if applicable, will be shown during checkout before you complete your order.

Payment must be completed through the payment methods offered at checkout.

We reserve the right to change prices at any time. Price changes do not affect orders that have already been confirmed.

6. Delivery

We aim to process and ship orders as quickly as possible.

Delivery times shown on our website are estimates and may vary due to circumstances outside our control, such as carrier delays, customs procedures, public holidays or force majeure events.

The risk of loss or damage to the products passes to the customer once the products have been delivered to the delivery address provided by the customer.

Please make sure that your shipping address is complete and correct. We are not responsible for delays or failed delivery caused by incorrect or incomplete address details.

7. Right of Withdrawal

If you are a consumer located in the European Union, you generally have the right to withdraw from your purchase within 14 days after receiving your order, without giving any reason.

To exercise your right of withdrawal, you must inform us clearly by email before the withdrawal period expires.

Products must be returned unused, unopened, undamaged and, where possible, in their original packaging.

For hygiene and safety reasons, cosmetic and skincare products that have been opened, used or unsealed after delivery cannot be returned, unless the product is defective or incorrectly delivered.

After we receive and inspect the returned product, we will refund the eligible amount using the original payment method, unless otherwise agreed.

Return shipping costs are the responsibility of the customer, unless the product is defective or we delivered the wrong product.

8. Returns and Refunds

Returned products must be sent back within 14 days after you have informed us of your decision to withdraw.

We may withhold the refund until we have received the returned products or until you provide proof that the products have been returned.

We reserve the right to refuse a refund if the returned product is used, opened, damaged, incomplete or not suitable for resale due to hygiene reasons.

For more detailed information, please refer to our Refund Policy.

9. Damaged, Incorrect or Defective Products

If you receive a damaged, incorrect or defective product, please contact us as soon as possible after delivery.

Please include your order number, a description of the issue and clear photos of the product and packaging.

If the issue is confirmed, we may offer a replacement, refund or other suitable solution.

10. Use of Products

Our products are intended for external use only, unless clearly stated otherwise.

Please read the product instructions, ingredient list and warnings before use.

Avoid contact with eyes. In case of irritation, discontinue use and consult a healthcare professional if necessary.

We are not responsible for damage, irritation or adverse reactions caused by incorrect use, misuse, allergy, sensitivity or failure to follow product instructions.

11. Allergies and Skin Sensitivity

Although our products are formulated with care, individual skin reactions may occur.

Customers are responsible for checking the ingredient list before using a product, especially in case of known allergies, sensitivities, pregnancy, medical conditions or ongoing skin treatments.

If you are unsure whether a product is suitable for you, please consult a qualified healthcare professional before use.

12. Promotions, Gifts and Discount Codes

Promotions, gifts, samples and discount codes are subject to availability and may be changed, limited or withdrawn at any time.

Discount codes cannot be exchanged for cash and may not be combined with other offers unless clearly stated.

Free gifts or samples may vary depending on availability.

13. Intellectual Property

All content on www.pelcare.nl, including text, images, logos, designs, product names, graphics and other materials, is owned by or licensed to SA Brand House B.V. or its partners.

You may not copy, reproduce, distribute, modify or use our content for commercial purposes without prior written permission.

14. Account and Website Use

You agree to use our website only for lawful purposes.

You must not misuse the website, attempt to gain unauthorised access, interfere with website security or use the website in a way that may damage, disable or impair its functionality.

We reserve the right to restrict access to our website or cancel orders if misuse is suspected.

15. Liability

We are not liable for indirect damages, including loss of profit, loss of data, business interruption or other consequential damages.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is not permitted under applicable law.

Our liability is limited to the amount paid for the relevant order, unless mandatory law provides otherwise.

16. Force Majeure

We are not responsible for delays or failure to perform our obligations caused by circumstances beyond our reasonable control.

This may include, but is not limited to, natural disasters, strikes, transport disruptions, government measures, supply chain delays, technical failures, pandemics or other force majeure events.

17. Privacy and Cookies

We process personal data in accordance with our Privacy Policy.

Our website also uses cookies and similar technologies. For more information, please refer to our Cookie Policy.

18. Changes to These Terms and Conditions

We may update these Terms and Conditions from time to time.

The version published on our website at the time of your order applies to that order.

We recommend reviewing these Terms and Conditions regularly.

19. Governing Law

These Terms and Conditions are governed by the laws of the Netherlands.

If you are a consumer, this does not affect any mandatory consumer protection rights you may have under the laws of your country of residence.

20. Contact

If you have any questions about these Terms and Conditions, please contact us:

SA Brand House B.V.
Email: info@pelcare.nl
Website: www.pelcare.nl