Privacy Policy

Last updated: 18 May 2026

Pelcare Europe respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you visit pelcare.nl, place an order, contact us or interact with our services.

1. Who we are

Pelcare Europe operates the website pelcare.nl.

Company name: SA BRAND HOUSE B.V.
Business address: Laan van Kronenburg 14, 1183 AS Amstelveen, The Netherlands
KVK number: 42063183
VAT/BTW number: [VAT NUMBER]
Email: info@pelcare.nl
Privacy email: info@pelcare.nl

For privacy-related questions, you can contact us at:
info@pelcare.nl

2. What personal data we collect

We may collect the following personal data:

- Name and surname
- Billing and shipping address
- Email address
- Phone number
- Order details and purchase history
- Payment status and transaction details
- IP address and device/browser information
- Customer service messages and communication history
- Newsletter subscription preferences
- Cookie and website usage data

We only collect personal data that is necessary for operating our store, processing orders, providing customer support, improving our website and complying with legal obligations.

3. Why we use your personal data

We use your personal data for the following purposes:

- To process and deliver your orders
- To manage payments, refunds and invoices
- To provide customer support
- To send order confirmations and shipping updates
- To manage returns and customer requests
- To send newsletters and marketing emails if you have subscribed
- To improve our website, products and customer experience
- To prevent fraud and protect our store
- To comply with tax, accounting and legal obligations

4. Legal basis for processing

We process your personal data based on one or more of the following legal grounds:

- Performance of a contract: for processing and delivering your order
- Legal obligation: for tax, accounting and compliance requirements
- Legitimate interest: for store security, fraud prevention and service improvement
- Consent: for newsletters, marketing emails and certain cookies

You can withdraw your consent at any time where processing is based on consent.

5. Payments

Payments are processed through secure third-party payment providers. Pelcare Europe does not store your full payment card details.

Payment providers may process your personal data independently according to their own privacy policies and legal obligations.

6. Shipping and fulfilment

To deliver your order, we may share necessary personal data with shipping carriers, fulfilment partners and logistics providers.

This may include your name, delivery address, email address, phone number and order details.

7. Email marketing

If you subscribe to our newsletter, we may send you updates about Pelcare products, skincare rituals, offers and new launches.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at info@pelcare.nl.

8. Cookies and tracking technologies

We use cookies and similar technologies to operate the website, remember preferences, analyse traffic and improve your shopping experience.

Some cookies are necessary for the website to function. Other cookies, such as analytics or marketing cookies, may require your consent depending on applicable law.

For more information, please see our Cookie Policy.

9. Who we share your data with

We may share your personal data with trusted service providers, including:

- Shopify, our e-commerce platform
- Payment providers
- Shipping and fulfilment partners
- Email marketing providers
- Analytics and website optimisation tools
- Customer support tools
- Professional advisors, where necessary
- Authorities, if required by law

We do not sell your personal data.

10. International transfers

Some of our service providers may process personal data outside the European Economic Area. Where this happens, we rely on appropriate safeguards, such as contractual protections or other legally recognised transfer mechanisms.

11. How long we keep your data

We keep your personal data only for as long as necessary for the purposes described in this Privacy Policy.

Order, invoice and accounting data may be kept for the period required by applicable tax and legal obligations. Newsletter data is kept until you unsubscribe or request deletion. Customer service communication may be retained as long as necessary to handle your request and maintain proper records.

12. Your privacy rights

Under applicable data protection law, you may have the right to:

- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your personal data
- Restrict or object to processing
- Withdraw consent
- Request data portability
- Lodge a complaint with a supervisory authority

In the Netherlands, the supervisory authority is the Autoriteit Persoonsgegevens.

To exercise your rights, contact us at:
info@pelcare.nl

We may need to verify your identity before processing your request.

13. Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration and destruction.

However, no online service can be guaranteed to be completely secure.

14. Children’s privacy

Our website and products are not intended for children to purchase directly. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete it where required.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated date.

16. Contact

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Pelcare Europe
SA BRAND HOUSE B.V.
Laan van Kronenburg 14
1183 AS Amstelveen
The Netherlands

Email: info@pelcare.nl

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